Novak's Supply & Equipment

Reviews about Novak's Supply & Equipment

• Paper Axes

  Aug, 21 2018
  ★ ★ ☆ ☆ ☆
  Stopped in for parts to a chainsaw but took a good look at the store as I use Husqvarna chainsaws a lot and could use a local shop. The store seemed dirty and dusty (they sell aggregates as well, so maybe it's getting tracked in from the lot). It was also not laid out well - big space with products along the walls and nothing in the middle. The guys are the service counter directed me back to Parts, but weren't friendly.
  
  I found Parts to be very well stocked and the well-kept gentleman behind the counter quickly pulled up the manual for my saw to help identify the parts I needed. However, another young guy came out of the repair bay and leaned on the counter as if the two of them were up for a round of darts, at at that point the clerk assisting me clearly had a "finish up buying your stuff and get out" vibe. He hadn't been particularly interested in helping me before, but at that point I felt like I'd walked in as they were locking the door - at 2pm on a Friday. This wasn't a good experience.
  
  I've used Husqy saws my whole life, stayed loyal because they were what I first cut my teeth on when I started in the tree service, but if I can't find another local dealer I'd either shop online or switch brands. They had the parts I needed but I'm not inclined to go back.
  
  Bonus: There was dog poop on the front porch that I had to walk past to get in. Stay classy!

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